About us, our licence and our Financial Advisers

​

Inpro Group Ltd (FSP507886) is a Financial Advice Provider (FAP) licenced and regulated by the Financial Markets Authority to provide financial advice. 

​

Our People

​

Inpro Group Ltd engage Financial Advisers to provide financial advice on their behalf.

​

Our Advice

​

Inpro Group provides financial advice about personal and business insurance and general insurance (home, contents, car)

​

At Inpro Group we can provide advice on products from the following providers:

​

Fees and Expenses

​

We do not charge fees for insurance because we will be paid a commission by the product provider

​

Conflicts of interest and Commissions

​

Inpro Group Ltd (the licenced FAP) receives a commission from the product providers through which Inpro Group places business.  The amount of the commission received usually depends on the type and value of the business placed with them.

​

Typically, we receive an upfront initial commission based on the value of the premium and an annual ongoing commission for every year premium is in force.

​

If you cancel insurance products within the first 2 years, we may have to make a payment to the product provider to reimburse them some of the commission they have paid us.

​

Remuneration

​

The Financial Advisers engaged by Inpro Group will either receive their salary, salary and a percentage of the commission generated from their advice or just a percentage of the commission generated by their advice.

​

Other conflicts of interest

​

From time to time, product providers may also reward Inpro Group for the overall business we provide to them.  They may give us tickets to sports events, hampers or other incentives.

​

How we manage conflicts of interest

​

To ensure our financial advisers prioritise clients’ interests:

​

• We follow an advice process that ensures our recommendations are made appropriately, based on the client’s goals and circumstances

• Our financial advisers undergo annual training about how to manage conflict of interest

 

Complaints handling and dispute resolution

​

If you are not satisfied with our service or financial advice, please tell us as soon as possible

​

Call: 0800 367 467

​

Email: inpro@inprogroup.co.nz

​

Write to: P O Box 134 Otaki

​

When we receive a complaint:

​

• We will consider your complaint and let you know how we intend to resolve it.  Where possible we try to resolve your compliant immediately

• If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days.  We may contact you to get further information about your complaint

• We aim to resolve complaints within 10 working days of receiving them.  If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint

• We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

 

If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme.  The Insurance and Savings Ombudsman at

​

Call: 0800 888 202

​

Write to: P O Box 10-845 Wellington

​

Duties information

​

Inpro Group and our financial advisers have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice

We are required to:

​

• Give priority to your interests

• Exercise care, diligence and skill

• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services

• Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services

 

As a FAP Inpro Group will ensure that our financial advisers comply with all the duties listed above.  Have appropriate processes and controls in place to limit and regulate the advice provided by them

Inpro Group’s core values are: 

Integrity:

We can be counted on to do what we say and adhere to ethical principles.

Honesty:

We tell the truth and we are frank and sincere in all situations.

Reliability:

We are consistent and always provide sound quality advice.

Security:

We provide protection and fulfilment through measureable outcomes.

Responsiveness:

We react quickly and positively.

Professionalism:

We demonstrate qualities and behaviour of a professional nature.

Confidentiality:

We never reveal confidential information.

Supportive of the community:

We help to build a healthy community through positive engagement.